SmallBusiness.com: The free small business resource
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Facebook and Small Business
During a earlier time, the use of Facebook was limited to individuals. Today, Facebook provides several free and paid ways for small businesses to use the service.
Free Services
Two basic services can be used to market a small business that require no additional investment beyond the time spent managing the service (your time is valuable, so consider it when calculating your investment). These services are:
- Facebook Pages: The best way to understand what a Facebook Page is simply this: A user profile for you business (or cause, school, club, etc.). Unlike a profile page for individuals, anyone can "friend" a Page by declaring themselves a "fan." A page must be set up and administered by an individual user of Facebook, so make sure that your Facebook Page is attached to a company officer and not, for example, an intern or free-lance consultant.
- Facebook Groups: These can be set up by anyone and can be public (anyone can join), semi-private (only those you approve can join) or private (they are not seen by those who are not members). Unless you have a specific business reason for setting up a Group -- a special event or interest area, for example -- a Facebook Page is probably a better first choice for most small businesses.
Paid Services
- Advertising: Currently, the focus of Facebook as a business is to generate revenue from advertising. Small businesses that set up a Facebook Page or Facebook Group will be presented with the option of paying fees each month to advertise to Facebook users who, from information in their profile -- age and location, for example -- correspond to the small business' targeted demographic.
- Facebook Applications: While a business does not have to pay a fee to Facebook to create an application, there can be a significant investment for non-programmers in creating and promoting an application that is specifically designed for your intended audience. Some applications have even become successful ventures themselves.
Other Services
- Facebook Connect: For certain businesses, especially web-based businesses or those with a "community focus" on their website, Facebook has a means to "integrate" Facebook user profiles onto other websites called Facebook Connect. According to Facebook, the service allows users to "connect" their Facebook account and information with other websites.
